How We Work
The Keyspan Method: A structured way to decide what should happen before deciding who should do it.
Start with the business — not the resource.
Before we talk about resources, we ask questions: Where is the time going? Where are the bottlenecks? What requires specialist judgement? What is repetitive or process-driven? What could be redesigned first? Do you actually need another person — or a different outcome?
Understand
What is the business trying to achieve? Understand the need, context, constraints and current way of working.
Analyse
Examine the root cause, workflow, capability gap and whether adding people is actually the right response.
Design
Determine the capability, delivery model and level of management or technical oversight required.
Structure
Put the appropriate commercial, management, technical and governance framework around the engagement.
Deliver
Recruit, assemble, implement or undertake the required work.
Support
Manage, communicate, develop, review and adapt as the relationship and requirement evolve.
Understand
What is the business trying to achieve? Understand the need, context, constraints and current way of working.
Analyse
Examine the root cause, workflow, capability gap and whether adding people is actually the right response.
Design
Determine the capability, delivery model and level of management or technical oversight required.
Structure
Put the appropriate commercial, management, technical and governance framework around the engagement.
Deliver
Recruit, assemble, implement or undertake the required work.
Support
Manage, communicate, develop, review and adapt as the relationship and requirement evolve.
The Outcome
Capability
What expertise is required to achieve the outcome.
Delivery
How the delivery model should be structured.
Oversight
What management, technical supervision and governance are appropriate.
Collaborative Delivery
Keyspan provides structure, local management and support, while the client remains important in setting priorities, business context, direction and providing feedback.
Lower labour costs can change the cost-benefit equation. They don't excuse poor decisions or poor process design.