Privacy Policy
Last updated: September 2026
Keyspan Offshore Solutions Pty Ltd
Keyspan Offshore Solutions Pty Ltd ("Keyspan", "we", "our" or "us") respects the privacy of individuals and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Personal information we collect
We may collect personal information that is reasonably necessary for our business activities and the services we provide. Depending on your dealings with us, this may include your name, contact details, organisation, position, professional information, information contained in enquiries or correspondence, and other information you choose to provide to us.
Where relevant to an engagement, we may also collect information relating to candidates, employees, contractors, client personnel and other individuals involved in providing or receiving our services.
We generally collect personal information directly from you, but may also receive information from clients, business partners, service providers, publicly available sources or other third parties where appropriate.
How we use personal information
We may collect, hold, use and disclose personal information to:
- respond to enquiries and communicate with you;
- assess, establish and manage client and business relationships;
- provide and support our services;
- identify, recruit and manage personnel and service providers;
- administer our business and maintain appropriate business records;
- manage security, risk, compliance and quality requirements;
- provide information about Keyspan and our services where permitted by law; and
- comply with legal and regulatory obligations.
We will not sell or rent personal information to third parties.
Disclosure to third parties
We may disclose personal information where reasonably necessary to provide our services or operate our business, including to clients, professional advisers, technology and service providers, alliance partners, contractors and other parties involved in delivering our services.
We may also disclose information where required or authorised by law.
Overseas disclosure
Keyspan operates an international service delivery model.
Personal information may, where reasonably necessary, be disclosed to or accessed by service providers, alliance partners or other recipients located outside Australia. In particular, information may be disclosed to PT Key Span Solusindo in Indonesia, which manages Keyspan's dedicated service delivery centre in Yogyakarta.
Other overseas locations may apply where required for a particular client engagement or where technology or professional service providers operate internationally.
Where the Australian Privacy Principles apply, Keyspan will take reasonable steps in accordance with applicable privacy requirements in relation to overseas disclosures.
Security and retention
Keyspan takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain personal information for as long as reasonably required for the purposes for which it was collected, to meet our business and contractual requirements, or as required by law. When information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate.
Access and correction
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. In some circumstances, applicable law may permit us to decline access or correction, in which case we will explain the basis for doing so where required.
Website and cookies
Our website may use cookies and similar technologies to support website functionality, security and the collection of general information about website usage.
Information collected through these technologies may include browser, device and usage information. This information may be used to operate, secure and improve our website and understand how visitors use it.
You may be able to control cookies through your browser settings, although disabling cookies may affect some website functionality.
Privacy enquiries and complaints
If you have a question, request or complaint regarding privacy or the way Keyspan handles personal information, please contact us at:
Keyspan Offshore Solutions Pty Ltd
Perth, Western Australia
Email: info@keyspan.com.au
We will consider privacy enquiries and complaints and respond within a reasonable period.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or information-handling practices. The current version will be published on this website.
Last updated: September 2026